Negotiation and Conflict Management Skills for Projects
Deal making, procurement, conﬂict management are all part of Negotiation
In today’s cross-cultural marketplace, negotiations and inﬂuence play a critical role in managing interdependent relationships, securing successful business deals and ensuring informed decision-making. Understanding the strategy and psychology of effective negotiations is an invaluable asset when shaping deals and building successful relationships.
The Negotiations & Inﬂuence is designed to help participants gain a ﬁrm appreciation of different negotiation and deal-making strategies and techniques. Participants will be immersed in a variety of lectures, simulations and discussions to help them understand the processes of negotiation and inﬂuencing, and the cultural and behavioral dynamics that different parties bring to the table. Essential topics such as strategies to work with difﬁcult people and tackle tough conversations will be covered.
At the end of the programme, participants will be better equipped to plan and to prepare for successful negotiation with people of different cultures and backgrounds.
Who is the course aimed at
Those who need to negotiate including sales, customers, procurers
Those who need to diffuse conﬂict
Who Should Attend
Anybody who is involved in Negotiations
You will be able to negotiate the outcome you desire
You will be able to manage conﬂict using negotiation techniques
The course has simulations so you will be able to practice what you learn
What you will learn
Communication science and rapport
Behavioral science of afﬁliation, assertiveness and inﬂuence
Process of negotiation
Conﬂict science and management
The art of saying yes
The art of saying no