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MDP272a – Project Communications Management

Course description

Managing project communications is one of the most important duties of a project manager. Project managers must communicate with project owners, team members, and other stakeholders, whether they are internal or external to the organization. Effective communication can only occur when project mangers identify all the people or organizations impacted by the project. Knowing the potential impact or support each stakeholder could generate allows project managers to create effective strategies that can be critical to project success. This course helps project managers assess their project communication needs, plan for meeting those needs, and effectively communicate project status and forecasts throughout the project life-cycle. This course will familiarize you with the language and methodology commonly used by professional publications, associations, and your peers in the project management profession. This course is 100% compliant with the Project Management Institute’s (PMI’s®) current Project Management Body of Knowledge (PMBOK® Guide).

Who should attend

This course is primarily designed for new and experienced project managers and supervisors who want to upgrade their project communication management skills; the course is particularly helpful for new project managers and for project managers working in multi-stakeholder project environments. Individuals taking this course should have at least two years of experience working on project teams.

What you will achieve

  • The ability to identify and classify stakeholders that can significantly impact the project
  • The knowledge of how to create approaches to increase support from positive stakeholders and minimize impacts of negative stakeholders
  • The ability to analyze your project communication requirements for keeping internal and external project stakeholders informed of project status
  • The ability to create a functional, practical, project communications plan
  • The understanding of what communication tools are most effective in what circumstances
  • The ability to effectively communicate project status, integrating information regarding project
    schedule and cost

What you will learn

  • Communications in the PMBOK® Framework – how the processes of Project Communications Management interact with each other and with other knowledge area processes
  • Identify Stakeholders – How identify internal and external project stakeholders and prioritize key stakeholders and identify their potential impact or support by using classification models
  • Plan Communications – how to develop a project communications plan, with special emphasis on planning for communicating in a multi-stakeholder environment
  • Distribute Information – how to plan and manage your communication channels, and monitor their effectiveness
  • Manage Stakeholder Expectations – How to manage project communications to satisfy the needs of, and resolve issues with, project stakeholders
  • Report Performance – how to effectively keep stakeholders informed of project progress


Day One

  • Course Introduction
  • Overview of Project Communications Management
  • Identify Stakeholders
  • Plan Communications

Day Two

  • Distribute Information
  • Managing Stakeholder Expectations
  • Report Performance


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